Comfort Keepers - Lubbock

Job Summary
We are seeking a highly organized and proactive Office Manager/Scheduling Coordinator to oversee daily office operations, while maintaining an efficient and professional office environment. This role requires a people-oriented individual with strong computer proficiency, excellent customer service skills, and the ability to manage multiple tasks efficiently.

Duties

• Manage daily office operations to ensure an efficient and welcoming environment.
• Recruit, interview & onboard new caregivers, including orientation and training coordination.
• Schedule caregivers, coordinate shifts, and handle call-offs promptly to maintain staffing levels.
• Match caregivers with clients based on skills, availability, and client needs.
• Supervise caregivers and provide support as needed to ensure quality care delivery.
• Utilize CRM scheduling software and other scheduling tools to organize appointments and staff schedules effectively.
• Maintain accurate records and documentation to ensure readiness for state audits.
• Handle customer service inquiries professionally, addressing concerns and providing solutions.
• Required to participate in the on-call rotation as scheduled

Skills

• Proven experience as an Office Manager or in a similar administrative supervisory role.
• Strong proficiency in Microsoft Office 365 (Word, Excel, Outlook).
• Experience with CRM systems and scheduling software is preferred.
• Excellent customer service skills with a friendly, people-oriented approach.
• Ability to multi-task effectively in a fast-paced environment.
• Fast learner with the ability to adapt quickly to new systems and processes.
• Strong organizational skills with attention to detail.
• Ability to take initiative and work independently while collaborating with team members.
• Effective supervision skills for overseeing caregivers and administrative staff.
• Technical proficiency combined with problem-solving abilities to handle various office functions smoothly.
• Previous experience in home care or home health is preferred.

This position offers an engaging opportunity for a motivated individual looking to contribute to a dynamic team while ensuring exceptional caregiver support and client satisfaction.

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Work Location: In person